I bought a new rucksack in 2007. After four months' use the waterproof layer came away from the base nylon fabric. I took it back to the shop and the manager told me it was due to "abuse", but after I made a fuss it was sent back and a replacement authorised.
I used the replacement daily in 2008 for five months and it was ok, and again for four weeks in March 2009. After four weeks' use in the summer of 2009 the same problem appeared. By the end of the summer it looks like the photographs. One can say that it has had, in total, just over a year of continuous hard wear. In most other respects the bag is as good as new.
There is obviously something wrong with the way the latex waterproofing is attached to the base nylon fabric. I have spoken to other people and they all report the same thing but have not complained about it.
Any how, the good news this time is that following an exchange of emails, the suppliers, Blacks, immediately agreed to arrange for a replacement, which I did not expect as I had had it for a reasonable time, though not as long as I would have expected it to last. Hopefully the product has been or soon will be, modified so this time it will keep going for longer. But it is a good thing to complain because otherwise the manufacturer never gets to know if the product isn't right, so if you have had the same problem, don't just suck your teeth - tell the right people and something will get done.
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